Quick Answer: What Happens If A Buyer Returned A Damaged Item?

What if UPS damaged my package?

Package senders or receivers can use our online submission process to report package damage.

An inspection by a UPS representative may be required.

You also have the option to submit photo documentation along with your claim..

Can a buyer leave negative feedback if I decline a return?

The buyer may choose to give negative feedback no matter what you do, but the better you treat the buyer, the less your chances of that happening. eBay will not remove the negative feedback unless it violates eBay policy. If the feedback does not violate policy, no amount of explaining will make eBay remove it.

Can buyer leave feedback after Cancelling?

If your buyer cancels a purchase, they can’t leave you negative or neutral Feedback or low detailed seller ratings about the transaction.

How do I stop a buyer from leaving negative feedback?

Write up a carefully worded returns policy to give buyers a clear incentive to contact you in the event of a problem instead of leaving negative feedback, and then refer to it in your auction description so that your customers don’t miss it.

Is seller responsible for shipping damage?

If the shipper keeps a record of a shipment that arrives to the shipper’s premises, already damaged, then the seller is responsible. So you have to claim damages with the shipper, but also make sure the seller is aware of your problem, so they can work with you in case you file for damages.

Can a buyer leave feedback on a returned item?

Buyers can leave negative feedback up to 60 days after the transaction for almost any reason. Depending on what their actual feedback stated, you can call eBay and see if it can be removed, as there are limited instances where it can; but most of the time eBay will let it stand.

Can eBay force you to refund a buyer?

You agreed to comply with the MBG when you registered your account. If the buyer opens a Not As Described case, and you dig your heels in and refuse to offer refund on return, Ebay will either force you to pay for a returns label, or they will force the refund without the need for return.

Is USPS responsible for damaged packages?

USPS: You may file an indemnity claim for insured mail, Collect on Delivery (COD) items, Registered Mail with postal insurance, or Priority Mail Express packages. Each mail service has a different timeframe for filing. If your package arrives damaged or with missing contents, you may file a claim immediately.

At what point does the risk of loss of the goods pass from the seller to the buyer?

Goods Held by the Seller: If the seller is a merchant, risk of loss passes to the buyer at the time he or she takes physical possession of the goods. If the seller is a non-merchant, risk of loss passes to the buyer when the seller tenders the goods to the buyer.

Who is responsible for inspection for damaged goods and packaging?

The receiving person is responsible for requesting the carrier to inspect the damaged goods and packaging. The formal request should be made by phone right after discovering any loss or damage. 2. After the phone request, make out a request for inspection by the carrier in writing.

What happens if an eBay item is damaged during shipping?

The seller will also pay for return shipping. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn’t packaged correctly, the seller might deduct from the refund to cover the loss in the item’s value. Learn more about our Condition of returns policy.

Who is responsible for container damage?

The damages are compensated either by the owner of the container or the user of the container after the necessary evidence has been collected. Most companies agree on a damage-protection plan (DPP) for minor damage (costs below $100) to make sure the maintenance and repair are worth it.